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SHIPPING & RETURNS
WHERE WE SHIP FROM
Golden Blush Beauty fulfills orders from facilities in both China and the United States. Products shipped from our China facility are available worldwide, including to Europe, the UK, and Latin America. Products from our U.S. suppliers are only shipped within the United States due to supplier agreements. Please note that we currently cannot ship to Turkey. For orders shipping to Israel, liquid and ointment products cannot be included.
HOW LONG DOES IT TAKE?
Orders are processed within 1 to 3 business days before shipping. You'll receive a confirmation email with tracking information once your order ships. Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update.
Shipping times vary depending on origin and destination. For orders shipping from China to the UK, average delivery time is approximately 9.2 days, though this can vary by product and shipping arrangement. For orders shipping from China to Latin America, including Ecuador, Colombia, and Chile, delivery times can fluctuate based on local logistics in the destination country. Domestic U.S. orders typically arrive within 5 to 8 business days.
HOW MUCH DOES IT COST?
It's free!
However, international customers are responsible for any customs fees, taxes, or duties charged by their country. These charges are separate from your order total and are collected by the carrier or customs office.
IT'S TAKING TOO LONG!
Occasionally, orders may be delayed due to high demand, weather, or carrier issues. We appreciate your patience and will notify you of any significant delays affecting your order.
If you have questions about your order's shipping status, please reach out and we'll be happy to help.
WHAT QUALIFIES FOR A REFUND?
Golden Blush Beauty issues refunds only when we're at fault. Here's what qualifies.
Refunds or replacements for physical product orders are available only when we are at fault, such as delivery failure, a damaged product, or missing or incorrect items. These situations follow the conditions below.
a. Order Delays
If an order shows no tracking information, remains pending or in transit, or expires beyond 60 days from the shipping date (global), 45 days (U.S. orders), or 110 days (Brazil orders), we will, at our discretion, resend the product or issue a refund.
b. Delivered Orders
Refunds or replacements will not be processed if tracking indicates the order was delivered. If the package was not received, a non-delivery certification from the carrier or postal authority is required.
c. Damaged Products
A full refund or replacement will be issued if items arrive damaged. This must be reported within 30 days of delivery with valid photo or video evidence submitted to us. Evidence should include a short video or image demonstrating the defect (for example, packaging that has leaked or a pump that fails to dispense), along with clear proof of the impact on the product's functionality. If the outer packaging is damaged but the product itself is intact and functioning, we can't process a refund. Refunds only apply when the product itself arrives damaged or broken.
d. Incorrect or Missing Products
A full refund or replacement will be issued for incorrect or missing items. This requires photo or video evidence within the applicable timeframe. Evidence must include clear images of the received item, the original packaging, and the shipping label, along with an indication of the specific problem (for example, the wrong shade, size, or product).
e. Order Cancellation
A full refund is available if the order is canceled before processing or shipping. Certain products, such as limited-edition or preorder items, cannot be canceled once payment is made.
f. Refund Eligibility Window
Refunds or replacements are only possible if payment was made within 90 days prior to the refund request. Any order older than 90 days is automatically ineligible, regardless of the reason.
g. Sample Orders
Sample orders are not eligible for a refund under any of the conditions above. Only a replacement can be offered in these cases.
h. EU Customs Duty
For orders shipping to EU member states, a $3.80 EU Customs Duty is charged at fulfillment. If the order is refunded, this fee isn't returned; only the product cost and shipping cost are refunded. The duty is a pass-through fee collected at the point of fulfillment and can't be reversed once charged.
Golden Blush Beauty does not accept physical returns. Items deemed to have been damaged or delivered incorrectly may be kept by the customer, regardless of refund or replacement.